I have built a custom severless app that sends a notification to a third party Chat application called Fuze. I am using the onTicketCreate, onTicketUpdate, and onConversationCreate events. Both the onTicketCreate and onConversationCreate events work by sending a single notification to the chat app. However, the onTicketUpdate event is duplicating itself and running twice, sending two notifications.
When I look at the serverless logs it shows the event being triggered twice regardless of what properties I change on the ticket. For example, I will change the source and click update on the ticket details page, and this will trigger the onTicketUpdate event twice according to the logs, and the fact that I get two notifications in the third party chat application.
Anyone else having this issue?