What it does
Our machine learning technique would roll out a summary of each conversation in the text(every note or reply) . The text could be from any one - either the agent, or the end-user. No worries - our machine learning algorithm will roll out a summary for every conversation. We would also give out the overall summary of the entire conversation. If the agent likes the answer by our algorithm ,he can use the summary and update the ticket, or he could write out his own summary. Remember humans are intelligent than machines .
How it is built:
Training the model - Had to use CPU to finish the training, would be better if we had GPU.
Dataset - We didn’t have freshdesk data to train the model and give the real time summary.