@Raghu_Murugesan We are not using the Freshdesk SDK apps. The automation is created by our server.
@Saif No we are not using the Marketplace app. The automation will be consumed by our Node.js server.
The automations will be created by our Node.js app based on 3rd party events. The automation will be consumed by our Node.js app.
The automations works fine in our testing instance. The Automations are not getting triggered as expected in one of the Freshdesk account. The Freshdesk account which doesn’t trigger webhook is in trial period.