I am using a get ticket query with the following fields: status:2 and agent_id:null
I am receiving back a couple of tickets with status:5 and agent_id:null
alongside the status:2 and agent_id:null tickets.
I don’t believe this should be happening and would love this to be fixed
- I am only getting 2 tickets back out of >1000 tickets with the custom fields of status:5 and agent_id:null
- The two tickets are were created around a day apart from each other but there are plenty of other tickets from around that time.
- Feels like some kind of indexing error