Hi,
We are importing data from one Freshdesk account to the other. While doing this we have turned off all Requester Notifications. When we are creating tickets and/or adding replies the notifications are still being sent to the requester even though ALL Requester Notifications are turned off.
I can reproduce the issue without the API as well. In that case I manually add replies to a ticket. The behavior is the same.
I have refreshed the page multiple times but it does not change the behavior.
Please find a screenshot of a reply and the settings.
