One of Our Marketplace applications (Auto Timer App) in Freshdesk behaves differently to a customer,
EX: When a ticket is created, and the agent views the Ticket.
In the above scenario, our app starts the ticket timer using the data method,
The timer starts with a negative number.
We suspect the data method was not working properly.
Kindly verify this case and update us.
refer to this video for more info (Timer Issue - Recording.mp4 - Google Drive)