I am testing the sample app called Timer on tap because I am making some modifications. I followed all the steps to run the app locally for development to be connected with a Freshdesk dashboard and the connection is good, but the app itself is not working.
I also followed the testing steps to fill in the installation parameters before running the app so I have everything according the documentation.
When I print the URL that this timer_on_tap app is trying to connect, I got this.
https://<%= iparam.freshdesk_domain %>.freshdesk.com/api/v2/agents
It looks like the app is not parsing the parameters correctly.