i am working on a project on Freshservice, and some of the spécification and the nerd’s is to make a token system on the incident management process.
users are customers, and every customer have an amount of tokens.
so when a customer raise a ticket, the agent Will fill the token’s Field and reply to the customer to tell him for exemple that this ticket Will cost you 15 tokens.so what Will happen here, the custom Field tokens in the user profile Will get ( starking-tokens - 15 ). and if Cost of the ticket is > starting tokens we get an error.
so it’s a simple token system, we have to add a token Field on users profile and a token Field on the ticket