Too many requests issue in freshdesk api call

Hi,

We are trying to install app on one customer but we are getting this error in api call.

Here is the screenshot


Can you please let me know the solution ASAP as customer is waiting.

Thanks

Hi Bahuguna,

This error is generally caused when the rate limit for the account is breached. There are defined limits for the number of requests that can be made in a specific time frame. You can find more details regarding this here