hi team,
Am looking for a trigger interface api for freshsales cti. The CTI should pop when the data is available.
Which is what similar to the freshdesk trigger interface for its CTI.
client.interface.trigger(“hide”, {id: “softphone”})
.then(function(data) {
// data - success message
}).catch(function(error) {
// error - error object
});
Santhosh
(Santhosh Balusamy)
May 4, 2021, 1:14pm
3
Hi @Raghul_Kumar
We have not yet supported that feature in FreshSales, will keep you posted once it is implemented
Thanks,
Santhosh B
1 Like
oops…!
okay @Santhosh is this feature available in freshworks CRM ?
Santhosh
(Santhosh Balusamy)
May 4, 2021, 3:48pm
5
@Raghul_Kumar nope it is not supported in Freshworks CRM as well
Great… ! @Santhosh Do you have any idea about this implementation. How long it will take ?
or any other option to trigger cti widget ?
Santhosh
(Santhosh Balusamy)
May 4, 2021, 3:58pm
7
For now it is not possible to trigger the widget you need open manually by clicking the left_nav_cti placeholder,
I will keep you posted on the timeline of implementation.
okay @Santhosh Thanks for your Support.
1 Like
Santhosh
(Santhosh Balusamy)
May 4, 2021, 7:18pm
10
Hi @Raghul_Kumar
Just got the information from the product team
Please use the following to trigger the CTI
To show/hide phone CTI app
client.interface.trigger(‘show’, {id: ‘phoneApp’});
client.interface.trigger(‘hide’, {id: ‘phoneApp’});
To show/hide chat CTI app
client.interface.trigger(‘show’, {id: ‘chatApp’});
client.interface.trigger(‘hide’, {id: ‘chatApp’});
FYI: still it is not yet documented on the sales/ FCRM docs website, will keep you posted on this soon
Thanks,
Santhosh B
3 Likes
Great @Santhosh its working
confirm me that whether its applicable for freshworks crm… !
thank you
2 Likes
Santhosh
(Santhosh Balusamy)
May 5, 2021, 4:25am
12
@Raghul_Kumar
Yes it is for both Freshworks CRM and Freshsales
2 Likes