Hello! I am very much a beginner and I am working on creating an app that can start the timer and set the status to a certain value with one click.
I created an app that successfully starts the timer and sets the status value to the correct status with the click of a button in the ticket top navigation bar. However, the user would still need to press the update button to update the ticket status. After searching this forum I found that the ticket cannot be updated with the Interface API. I could use the Ticket Update API, but would rather not.
Instead, I was thinking that I could trigger the timer to start running after the user clicks update.
Is it possible to use the interface API to start the timer triggered by clicking the update button?