I am trying to create a change note in Freshservice using the v2 API. The change note contains html tags (<br> and <div> tags). However, during creation, it seems the content is being sanitized and all the tags are removed except the first <div> and last </div> tags.
In that case, is there a way I can add new lines in the Change Note using the API ?
My use case is to add new lines to the Change Note to have separate paragraph texts. However, I am unable to do that using either <br> html tags or \n character.
I understand that @Vinoth_Christofer above has admitted to a product limitation as part of this topic, and recommended asking the respective product teams about considering addressing this gap. I also note there has been no workaround provided for this - I believe none is available today.
Do you mind helping us see where there was a blowing off of someone? I am happy to correct that if we acted in an inappropriate manner on this community.