We are not able to download using the S3 links on OnConversationCreate event in Freshdesk. When we try to open this S3 link in the browser tab, we are getting access denied or the following error is shown below.
we are able to process the S3 links on the conversation API. Because of this issue, we are making the conversation API calls on OnConversationCreate event.
S3 Links On OnConversationCreate
S3 links on Conversation API