Hope everyone is well!
I am trying to identify when the “Unique External ID” contact field is updated in Freshdesk because it is linked to an external system and I want to update the external system whenever this field is updated. However, it looks like it is not included in the JSON the serverless app receives. This seems a strange omission as it looks like all other contact information is included and this field is a significant one in Freshdesk.
Is there a configuration option that allows this field to be included in the JSON?