Hey,
I’m currently developing a Freshdesk App for my company. One feature of the app is to update the “Contact Details” of a ticket from the “Ticket Details Page”. Updating the data via API call is no problem, but getting the updated data displayed would require a manual refresh of the page.
Is there a way to reload the ticket details page from the app?
Hi @Christof,
It’s not possible to refresh the app from the app. It has to be manually updated by the agent.
Also, this topic is relevant where they have asked for adding a note instead of updating contact details. Both require a manual update.
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