On looking at the ticket endpoint and for a specific ticket, i see good amount of information. but which endpoint can/should i use if i have to view/retrieve the entire trail of a ticket. (including changing of agents and body etc). I will have to load this information into a sql database.
Thank you.
Hi Sagan,
There’s no API endpoint available to get the ticket activities of a ticket. Check this thread on the same request if any of the suggested alternatives are enough for you.
Otherwise, you can listen to the ticket properties change events using the Serverless product events in your app and listen to the changes. However, it will only trigger the event for ticket properties and not the ticket subject or description.