I’ve noticed that there are API’s to embed functions from Freshdesk into your own application, either through REST or widget API’s. However, I am looking for an integration the other way around. The use case would be:
- An employee of the organization (insurance company) has contact with a customer, the employee starts of with Freshdesk application where all the customer information is shown.
- Then imagine this customer wants to sign another insurance contract, in that case there is another application where the insurance checkout process is located.
Is it possible to add kind of “deep links” from Freshdesk to another application which contain the information of the current customer so it can be used to directly start the checkout process in the insurance application for that particular customer? Is there any documentation about this use case and maybe an example of this kind of integration?
Is there also a Single Sign On possibility to make sure the employee doesn’t have to login again in the insurance application but can seamlessly proceed?
Thanks in advance!
With kind regards,