Hi members,
I am no dev myself, have been using Freshdesk since 2016, great product for it APIs flexibility and etc, until recently…
I have now authentication issues when I try to connect FreshDesk with other workflows via webhook in Zapier. The basic auth with user name and passwords seem no longer working (was working perfectly in the past).
Cannot get that working in Postman as well, got the error message
{
“code”: “invalid_credentials”,
"message": "You have to be logged in to perform this action."
}
Zapier screenshot here: 03.03.2022-20.52
I have double-checked that my login id and passwords are 100% correct, and cannot get in going. Need some urgent help as I heavily rely on Zapier workflow for my business. Many many thanks in advance
Kind regards,
Dong