Topics tagged product-events

Topic	Replies	Views	Activity
How to get user online availability status? App Platform serverless , marketplace-app , rest-api , freshchat , product-events	1	249	September 14, 2023
When the tickets are created at the same time the serverless onTicketCreate event is triggered but not completing the remaining part of the functionalities in the code App Platform freshdesk , serverless , product-events	4	282	August 31, 2023
Thread on serverless => onConversationCreate Ideas rest-api , freshdesk , product-events	0	202	May 23, 2023
onConversationCreate not triggering when bot(Freddy) replies to ticket App Platform freshdesk , freshworks-cli , serverless , product-events	4	262	August 17, 2023
Ticket Update Reload App Platform freshdesk , custom-app , product-events	1	200	August 13, 2023
In Freshworks CRM Contact update event is not working properly App Platform events-method , product-events , freshsales-suite , serverless	6	589	June 3, 2023
From_email parameter not working when replying via API Product rest-api , react , freshdesk , api-key , product-events	7	661	April 27, 2023
Freshdesk's View Tickets API and onTicketCreate serverless event always return default email address of the requester App Platform rest-api , serverless , freshdesk , product-events	6	335	July 25, 2023
onAgentAvailabilityUpdate Freshdesk Product Event not getting triggered Product serverless , product-events , freshdesk , custom-app , freshworks-cli	5	272	April 26, 2023
Query regarding change in schema of serverless app payload App Platform freshdesk , serverless , custom-app , product-events	4	249	July 9, 2023
onTicketUpdate event didn't triggered after app is installed for few minutes Product product-events , freshdesk , custom-app	9	278	April 10, 2023
Freshdesk Product Events are not triggering for Scenario Automations App Platform serverless , freshdesk , product-events	2	347	July 3, 2023
How to match the key name of custom dropdown which is from "on ticket update" payload Product custom-field , freshdesk , product-events	5	369	March 30, 2023
Bug in Freshchat onConversationUpdate event App Platform freshchat , product-events	1	230	June 27, 2023
Axios errors in app App Platform freshdesk , app-setup-events , freshworks-cli , product-events	3	688	June 21, 2023
Cant able to sustain the selected dropdown list from iparams Customize x Workflows freshchat , integration , serverless , custom-app , product-events	20	423	April 4, 2023
The 'resolved_at' property in the onTicketUpdate product event payload changes after ticket reopen and resolve for a 2nd time App Platform freshdesk , product-events	1	242	June 13, 2023
Product event not receiving the ticket field value App Platform custom-app , freshdesk , freshworks-cli , product-events , serverless	4	214	June 13, 2023
Need clarification on onAgentStatusCreate product event App Platform product-events , custom-app , freshdesk	2	228	April 4, 2023
Freshchat serverless app fails on deployment App Platform freshchat , serverless , custom-app , freshworks-cli , product-events	7	243	June 7, 2023
Notification in ticket details page from server side App Platform freshdesk , custom-field , product-events	4	251	March 6, 2023
Facing issue with client.request.invoke() method App Platform instance-method , smi , app-lifecycle-events , events-method , product-events	4	356	May 28, 2023
How to make HTML button in Outbound email body Product crayons , freshdesk , product-events	7	1395	February 24, 2023
Develop application for Freshdesk Growth Plan App Platform custom-app , serverless , product-events , freshdesk , freshchat	4	280	February 23, 2023
Event for ticket changed after scenario automation App Platform custom-app , freshdesk , freshworks-cli , product-events	1	288	May 17, 2023
Events not triggered in New ticket Page App Platform product-events , freshworks-cli , freshdesk	7	354	February 19, 2023
Product Event - Not Getting Triggered App Platform freshservice , serverless , product-events , freshworks-cli , custom-app	13	409	May 13, 2023
Product Events Not Triggering In Freshdesk App Platform freshdesk , product-events , custom-app	10	299	May 9, 2023
Unable to catch ticketupdate event on serverless APP App Platform rest-api , product-events , serverless , custom-app , debugging	6	237	May 8, 2023
Doubts about NAT IP App Platform rest-api , product-events , custom-app , request-method , freshdesk	2	268	February 7, 2023