API rate limit for OAuth calls

Product
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1

Hi,

Our Freshdesk app makes use of the Oauth functionality as documented here:
https://developers.freshdesk.com/v2/docs/oauth/

I would like to know if calls via client.request.get using the isOAuth: true parameter also count towards the Freshdesk API rate limit and if there is a difference.
We have a use case were we have to poll a status from a 3rd party regularly and this would mean that as the number of app users increase the rate limit will be hit sooner

2

Yes, OAuth authorized proxy calls count towards the rate limit.

if the app needs increased limits, kindly justify the need.
we thought “have to poll” is not the correct justified solution.

please reach out to our @devrels during office hours to get the best alternative approach

Thanks