Can we utilize the same topic in a web SDK to activate a bot designed for a mobile SDK? The bot was initially created with the mobile SDK platform selected during setup.
The scenario involves implementing Freshchat support for users who can access it via both mobile SDK and Web SDK. Currently, we’ve implemented it using two separate topics and bots, which is functioning well. However, an issue arises where users receive push notifications on the mobile SDK even when they’re trying to communicate via the web SDK. Upon clicking the notification on mobile, it opens the conversation, causing confusion since the mobile SDK doesn’t have the specific topic configured and users can’t access it there via normal flow.