We are working on a custom application with Fresh service, Facing some issues in the ticket sidebar, Issue is on assigning Role to an agent in changes.
We can’t able to access the sidebar application after the role is assigned to the particular agent.
For reference I have attached the screen recording, and tried multiple times to access sidebar apps in changes the issue is still existing.
The use-case is I need to add a role to an agent who should not view or edit the native time entry in the ticket or change the details page
As per the case, I have restricted the access for the particular agent by hiding the native time entry it’s fine but I can’t access the change sidebar apps, for reference I have attached a video below.
As I already opened this issue in another thread it was closed because they considered it as an irrelevant topic and they asked me to create a new topic regarding this .
Please at least assist with the same as soon as possible HIGH PRIORITY!!