In freshservice sdk documentation the onTicketCreate event has the attribute
ticket_type listed in the attributes table, but the sample payload present the attribute
type_name and none of the
In the app I am developing we need to identify if the ticket created is an incident, problem or change.
Are these two attributes different?
Which of these attributes should we use?
What are the possible values for each of them?
Felipi Lima Matozinho