Hi !
In freshservice sdk documentation the onTicketCreate event has the attribute ticket_type
listed in the attributes table, but the sample payload present the attribute type_name
and none of the ticket_type
.
In the app I am developing we need to identify if the ticket created is an incident, problem or change.
Are these two attributes different?
Which of these attributes should we use?
What are the possible values for each of them?
Regards
Felipi Lima Matozinho