We have an integration with Freshservice which is available on your Marketplace. We make use of the v2 API to sync data from our product to Freshservice.
We have been seeing since December 23, 2020, the following error on some requests:
Error 400: Out of traffic
This happens on different API endpoints (e.g. /api/v2/applications/[id], /api/v2/applications/[id]/installations, /api/v2/asset_types).
I searched Google and the forums, but did not find any mention of the “Out of traffic” error.
What is the cause of this error? Should our integration be handling this error (e.g. wait and retry)?