Hey guys
I’m trying to find a filter my tickets via API, with the following url parameters:
search?orderBy=created_at&orderType=desc&ref=all_tickets
I tried using FILTER BY and QUERY. but still not getting the result.
Hi @Charles
Welcome to Freshworks developer community!
I guess you are trying to retrieve all the tickets in the descending order of created_at timestamp. Please try with the below example
(https://domain.freshdesk.com/api/v2/tickets?order_by=created_at&order_type=desc)
Hope this helps!
Regards,
Mughela Chandresh
2 Likes
@Mughela_Chandresh thanks! 
when I use
requests.get(‘https://’+ domain +’.freshdesk.com/api/v2/tickets?filter=new_and_my_open’
Using filter I can get information from old tickets that were recently changed. But I only have information of 1 agent
[image]
when I use
requests.get(‘https://’+ domain +’.freshdesk.com/api/v2/tickets?order_by=created_at&order_type=desc’
I have updated and modified ticket information only from the last 30 days. Even if an old ticket is changed it is not listed here. various agents