I am developing an external app and need to fetch the first 30 tickets after ordered by a custom number field.
I only need the 30 highest ranked tickets. The number field’s value will be any value between 0 and 1000.
Additional filter criteria (group_id or agent_id) needs to be applied aswell.
Can I achieve this with just one api call? So is there a way to order by a custom field in search tickets API?
Is there a way with Filter tickets API?
Or do I have to download each and every ticket and do the sortation in the external application?
Has anyone tried something similar?
Looking forward to your answers, best regards,