Hi,
We’re just migrating to Freshdesk and we need to migrate our wallscreen dashboard with ticket counts from freshdesk.
We can see how to get a list of all tickets with “open” status, but is there an easy way to get a simple summary of total number of open tickets broken down by group ID?
If we have to pull all the tickets then count up manually we can do that, but it seemed wasteful of FD resources to pull down all ticket info for every ticket, when actually we just need a list that says X group has Y number of tickets
I’m possibly missing something screamingly obvious, in which case really sorry in advance!