Http response to a SOAP webhook request must be a SOAP response and not JSON

App Platform
,
1

The webhook event payload sent to the webhook endpoint in the app is a SOAP request and the response is expected to a SOAP response message. However, the response sent by the platform is JSON.

Below is the SOAP request made to the webhook:

    <soapenv:Body>
        <notifications xmlns="http://soap.sforce.com/2005/09/outbound">
            <OrganizationId>00D2x000006MlWlEAK</OrganizationId>
            <ActionId>04k2x000000GnAwAAK</ActionId>
            <SessionId xsi:nil="true"/>
            <EnterpriseUrl>https://ap17.salesforce.com/services/Soap/c/48.0/00D2x000006MlWl</EnterpriseUrl>
            <PartnerUrl>https://ap17.salesforce.com/services/Soap/u/48.0/00D2x000006MlWl</PartnerUrl>
            <Notification>
                <Id>0032x000006vFy5AAE</Id>
                <sObject xsi:type="sf:Contact" xmlns:sf="urn:sobject.enterprise.soap.sforce.com">
                    <sf:Id>0032x000006vFy5AAE</sf:Id>
                    <sf:CleanStatus>Pending</sf:CleanStatus>
                    <sf:CreatedById>0052x000002DnNoAAK</sf:CreatedById>
                    <sf:CreatedDate>2020-08-14T17:25:07.000Z</sf:CreatedDate>
                    <sf:Email>superman@freshdesk.com</sf:Email>
                    <sf:IsDeleted>false</sf:IsDeleted>
                    <sf:IsEmailBounced>false</sf:IsEmailBounced>
                    <sf:LastModifiedById>0052x000002DnNoAAK</sf:LastModifiedById>
                    <sf:LastModifiedDate>2020-08-14T17:25:07.000Z</sf:LastModifiedDate>
                    <sf:LastName>Sherlock Holmes</sf:LastName>
                    <sf:LastReferencedDate>2020-08-14T17:25:07.000Z</sf:LastReferencedDate>
                    <sf:LastViewedDate>2020-08-14T17:25:07.000Z</sf:LastViewedDate>
                    <sf:OwnerId>0052x000002DnNoAAK</sf:OwnerId>
                    <sf:PhotoUrl>/services/images/photo/0032x000006v0ALAAY</sf:PhotoUrl>
                    <sf:SystemModstamp>2020-08-14T17:25:07.000Z</sf:SystemModstamp>
                </sObject>
            </Notification>
        </notifications>
    </soapenv:Body>

The response from the webhook is
{
“success”: true
}

This is a JSON response, however, the response is expected to be a SOAP response.

Expected response:

    <?xml version="1.0" encoding="UTF-8"?>
    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
        <soapenv:Body>
            <notificationsResponse xmlns="http://soap.sforce.com/2005/09/outbound">
                <Ack>true</Ack>
           </notificationsResponse>
        </soapenv:Body>
    </soapenv:Envelope>

Since the response is JSON the salesforce platform considers the event to have failed. The salesforce platform retries the failed events for 24 hours with exponential back-off. Thus, a lot of duplicate/redundant message get triggered.

2

Hi @Sharon_Kumar,

If I understand you problem correctly, you are looking for a way to have custom response (as expected SOAP response) when post request is made to webhook generate by your app? Am I correct?

4

Hey @Saif

yes thats what i’m looking for

7

The Developer has informed that errors are not being seen currently. Closing this issue for now. If any of you sees this error or similar, please feel free to create a new topic(and reference to this thread if helpful)

1 Like