I am developing an app for the customer and the requirement is the customer wants attachment link in the Approval email.
When the customer clicks on the Approval link the page will open where the customer either accepts/reject the request, there he wants this attachment link.
On Service request, creation customers add the attachments in the description.
I am trying to capture the attachment link on the ticket creation event and trying to update the Requested Items custom field with the attachment link.
If I do this manually the customer requirement is full fill but I didn’t find any API to update the Requested Item for a Service Request.
Is there any API to do so or any other suggestion to achieve this?