onTicketUpdate product event update by agent details required
scenario :
Multiple agents will be updating the ticket we will not know which agent updated in Onticketupdate Product event Payload.
Kindly let us know how to get Updated by agent details. To check who updated the ticket
For the onTicketUpdate event, the payload contains “actor” information. It contains the information about the agent who performed the action.
Please check if the attribute (data.actor) contains all the information required about the agent.
Ensure that you check if the agent performs the action with some checks. The system, agent, or requester can update the ticket.