Hi Guys, I’m newbie in Freshworks
I Have a couple of general questions first to understand better the whole framework. I only interested in custom app and mainly in tickets.
1- The documentation for FreshDesk works on FreshService at tickets level? because I can’t find the time_entry event or Data API in the service documentation. I wonder if it works or not ?
2- Any type of extended logic has to be done via custom app, right ? if it has no UI the location should be ticket_background ?
3- The onTimeEntryCreate event is only available at serverless mode?
4- I can’t still figure out the difference with Serverless App. If I don’t need to interact with other app but I want to interact with time_entry creation I have to use Serverless?
5- If I use the ticket_top_navigation location I have to create the “modal” windows? because I moved the first app demo from the side to the top and I only see the icon but when clicked nothing happens.
My first custom app is to validate that the sum of the billable time_entry hs that a ticket have doesn’t exceed a custom field added called “Estimation” to stop a user from generating an new time_entry if the total estimation is reached. Could some1 share some source code or enlight me a little?