a client uses Freshcaller to manage all incoming phone requests and wants to automate them using a chatbot.
I have previous experience doing this on Twilio where I can set up a webhook and receive calls’ transcripts, analyze them and answer.
My questions are:
How can I recreate the same integration using Freshcaller (or another Freshworks product)?
How can I redirect the call to a human agent?
Thanks in advance for your help!