Reload the app background in Freshchat

[Leah_James]

Hi team,

I am trying to reload the app background in the conversation_user_info location in the Inbox of Freshchat. I need this in order to display periodic updates from the messages in the conversation. Could you let me know how this could be done?

Thanks

[Saif (Saif Ali Shaik)]

@Leah_James

I am trying to reload the app background in the conversation_user_info

@Leah_James

• Can you please elaborate more on reloading app background? Does this mean having to have app.activated() invoked with having the user to refresh the Freshchat Inbox page?

@Leah_James

order to display periodic updates from the messages in the conversation

• Does periodic mean every 5 min or 10 min like that? Or Does it depend on the changes in the conversations in current Inbox page?

[Leah_James]

@Saif

Thank you.

The user is not expected to manually reload the page. Essentially, I am building an app to translate the end-user’s message to English as soon as the message is received and would like the translated message to be displayed in the conversation_user_info section. The suggestion for this is using "window.parent.location.reload()’. However this results in a cross-origin error Uncaught DOMException: Blocked a frame with origin “https:///…” from accessing a cross-origin frame

Thus, I would like to reload the app background whenever any message is received/change is detected in the conversations in the Inbox or any message channel in order to automatically display the translated message in the app background.

[Arjun_Paliath]

Hi @Leah_James,

Can you share a bit more information on the app? If possible can you help me with the snippet of the js file?

While it is not possible to reload an app, you can use js functions to simply overwrite the HTML content on the conversation_user_info section.

Let me know if this works for you.

[Leah_James]

Thank you @Arjun_Paliath

Let me get back to you on this.

[Saif (Saif Ali Shaik)]

@Leah_James, You issue seems familiar to two suggestions by fellow developers on forum

@samuelpares’s,

Updating settings does not reflect on app until hard reload the page

Hey, guys! I have an app (Freshchat) with a custom installation page and it’s location is conversation_user_info, running in production. Every time I access it’s settings and change some parameter, just navigating back to conversation inbox and opening the app is not enough to get the updated parameters , I mean, calling client.iparams.get() does not give me the updated parameters. To make it “refresh” it’s parameters, I need to perform a hard reload (CTRL + SHIFT +R in Chrome). Although thi…

@mirza_has’s

Freshchat conversation data methods

Hi team, Hope you will be fine, I am here to give a feedback according to the issue i am still facing in Freshchat conversation. In chat conversation event they return first time conversation details and whenever I switch the conversation event does not trigger, it works on page refresh it may be a user interface problem. Your urgent consideration of this issue will be highly appreciated . I hope this would be valuable feedback. Thanks Freshchat data method documentation video also attached…

If you also seem your case is similar, it means this is something pending on our team to have fixed.

[Leah_James]

Thank you for sharing the topics! @Saif