Hello Freshworks Developers👨🏻💻
I hope you’re having a wonderful day. We are excited to bring to you our latest feature - Custom actions - which enables you to create a serverless app with the functions necessary for Freshcaller Routing Automation.
Routing automation helps extend the capabilities of a call flow. For example, using a serverless app, routing automation can verify whether an incoming call is from a VIP number and route the call flow to specific teams. You can refer to the documentation to get started and refer to the sample app for the example use-case.
For information on how to use Custom actions, see Routing Automation - Custom Actions. You can create a serverless app to facilitate routing automation and submit it to the Freshworks Marketplace. As usual, we look forward to your feedback and questions.