I am trying to create a Smartplug that combine some custom user properties that are not formatted properly to help our agents better understand with whom they are talking with.
So my question is, is it possible to format number to string. We have a series of number that corresponds to a certain website.
I would like it to be : 767676_8 replaced by Google.
Also, we have different numbers, not only one, so I would imagine it like that :
If 767676_8 then Google
else if 767676_9 then Amazon
Thank you !