- we are submitting freshdesk app to the market place. freshdesk QA raising the bug as The script included in the ticket text area is not visible.
please find the Error
Enter the script “Script” alert(“nshh”);"/Script" tag form in the disposition text area - create a ticket - Observe
Actual Result:
The script is missing in the ticket description
Expected Result:
The script should be visible
we are passing request as
Ex:
"url": "https://xxxx/tickets/2112/notes",
"method": "POST",
"headers": {
"Authorization": "Basic XXXXXXXXXXX",
"Content-Type": "application/json"
},
"data": JSON.stringify({"body":"<b>hi</b>:"script tag"alert(data)"script tag"","private":true}),
};
Responce:
{
"body": "<b>hi</b>:",
"body_text": "hi:",
"id": 26070212645,
"incoming": false,
"private": true,
"user_id": 26000123185,
"support_email": null,
"ticket_id": 2112,
"to_emails": [],
"created_at": "2021-12-13T13:54:54Z",
"updated_at": "2021-12-13T13:54:54Z",
"attachments": []
}
Ticket note is not updating with the <script>
Tag