Hello,
I’m trying to reassign the group alone to a conversation using Rest API (PUT) https://api.freshchat.com/v2/conversations/0e5e6760-b01b-4cd5-a243-b89b261243bf
and the request body is
{
"status": "assigned",
"assigned_group_id": "b2c83bd1-9f8d-4aa8-b1b0-4518420feadd"
}
I’m receiving the below error
{
"code": 400,
"status": "INVALID_VALUE",
"message": "Agent not found. Please provide valid value for assigned_agent_id"
}
Through the Freshchat portal, it’s not showing any restriction if we won’t assign agents. Can’t I reassign the group alone?
-Soujanya.