Hi Guys!
Greetings!
I have a use case where I have to trigger automation to send an email to an agent.
the catch is the agent is dynamic and the agent count is massive in the instance so I can’t create an automation rule for every agent.
Note: the automation triggers when a particular field is updated.
Please let me know if you have any thoughts on this.
I thought I could update the ticket with the admins API on behalf of the agent and use the “send email to agent > event performer” as action but I couldn’t find any docs that support this idea.
let me know if any.
Thank you.