in our Freshdesk there is a tag called “österreich”. It is used for solution articles.
Now I would like to add a tag named “Österreich” (please note the uppercase Ö while the existing tag has a lowercase ö). When calling the REST API with a PUT request, there will be a “Duplicate value. Record already exists” error. If i use “österreich” everything works fine.
I guess there is a check if a tag already exists and “Ö” isn’t “ö”. But when the new tag is saved this causes some issues. I couldn’t produce the error with any other ASCII character, so I guess there is an internal error when umlauts are converted to lowercase/uppercase to perform a case insensitive comparison.
Is this a bug at the Freshdesk API?